Terms of Use
Effective: From February 6, 2026
1. Service Provider’s Data
Name: Dalma Zsuzsanna Papp sole proprietor
Address: 2330, Dunaharaszti, Dárda Street: 1/1, Hungary
E-mail address: [email protected]
Bank account number: HU21 1210 0011 1912 7457 0000 0000 BIC (SWIFT): GNBAHUHB
The domain name of the enterprise: https://intarent.com
Hosting provider name: Digital Ocean Inc.
Hosting provider headquarters: Frankfurt, Germany
Hosting provider e-mail address: [email protected]
(hereinafter: “Service Provider”)
2. Applicable Legislation
The applicable law governing the Contract is Hungarian law. We have listed the most important legislations so you can be assured of your rights directly and from a completely credible source:
- Act CLV of 1997 on Consumer Protection
- Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
- Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information
- Act V of 2013 on the Civil Code (especially Book Six)
- Government Decree 45/2014 (II.26.) on Detailed Rules of Contracts Between Consumers and Businesses
- Government Decree 373/2021 (VI. 30.) on Detailed Rules of Contracts Between Consumers and Businesses on Sale of Goods and Digital Content and Services
- EU Regulation 2016/679 of the European Parliament and of the Council (April 27, 2016) on the Protection of Natural Persons with Regard to the Processing of Personal Data and the Free Movement of Such Data, and Repealing Directive 95/46/EC (GDPR)
- EU Regulation 2018/302 of the European Parliament and of the Council (February 28, 2018) on Addressing Unjustified Geo-Blocking and Other Forms of Discrimination Based on Customers’ Nationality, Residence, or Establishment Within the Internal Market, and Amending Regulations 2006/2004, (EU) 2017/2394, and Directive 2009/22/EC
- EU Regulation 2023/988 of the European Parliament and of the Council (May 10, 2023) on General Product Safety, Amending Regulation 1025/2012/EU, Directive 2020/1828/EU, and Repealing Directive 2001/95/EC and Council Directive 87/357/EEC
For any matters not regulated in these Terms of Use, as well as their interpretation, Hungarian law shall apply, with special regard to the legislations listed above.
3. What does the document contain?
The contract concluded between the User and the Service Provider (hereinafter: “Terms of Use”) is defined by
(i) the individual conditions regarding the use of services (subscription packages) between the User and the Service Provider, and
(ii) these Terms of Use together.
Accordingly, the Terms of Use contain the following:
- Service Provider’s important data and contact details
- The rights and obligations of the User and Service Provider and the relevant legislation
- Information regarding use of the site www.intarent.com, subscription process (such as registration, subscription procedure, whether the contract is written, contract language, archiving, correction of data entry errors, acceptance of offer, etc.)
- Rules of liability
- Information about payments
- Information about the right of withdrawal and cancellation
- Information about defective performance and warranty
- A detailed presentation of legal remedies available to the User.
4. Introductory Provisions
Welcome to the Website operated by us!
4.1 The Service Provider informs Users about the framework and limitations of using the IntaRent cloud-based property rental administration and registry service (hereinafter: “Service”).
4.2 By conduct demonstrated during use of the Website (e.g. checking a checkbox), the User acknowledges and accepts the provisions of these Terms of Use and the individual conditions for each Service.
4.3 Contracts required for use of the Service (individual conditions) are not considered written contracts, are not archived by the Service Provider, thus are not accessible later.
4.4 Orders can only be placed via means enabling communication between distant parties.
4.5 The Service Provider does not subject itself to any code of conduct regulations.
4.6 These Terms of Use contain the conditions for using services accessible via the Service Provider’s website (https://intarent.com/) (hereinafter: “Website”).
4.7 A User of the Service is any natural or legal person who registers on the Website and thereby uses the Service (hereinafter: “User”).
4.8 The User can only use the Service after accepting these Terms of Use and the Privacy Policy. By accepting the Terms of Use, User accepts that a contract with unique content for use of the Service comes into existence in accordance with these Terms of Use and the selected subscription package. The Service Provider only operates the Website, does not participate in the legal relationship between landlords and tenants.
4.9 Hungarian law governs the operation of the Service, and the contract between Service Provider and User formed through use of the Service.
4.10 The Service Provider is entitled to unilaterally amend these Terms of Use with prior notice to the User. If the User does not accept the amended Terms of Use, the User is entitled to terminate the contract.
5. Definition and Purpose of the Service
5.1 The Service Provider operates a cloud-based property rental administration and registry Website, which provides Users with the opportunity to keep records of their property rentals and to handle and organize administrative tasks.
5.2 The purpose of the Service is to facilitate, make transparent, and organize administrative processes related to property rentals for the User (e.g. property management, tenant management, cost tracking, meter reading, preparing detailed financial reports, document management).
6. Definitions
User: Any natural or legal person who uses the Service Provider’s services through the Website;
Consumer: A natural person acting outside his/her profession, independent occupation or business activity;
Service: The IntaRent cloud-based property rental administration and registry system
Service Provider: Dalma Zsuzsanna Papp sole proprietor
Website: https://intarent.com
7. Steps of Registration and Rules for Using the Service
7.1 Registration is an essential condition for using the site, so the Service can only be used after registration.
7.2 If you want to become a User, you can provide the necessary data for registration by clicking the menu in the upper right corner of the Website, then the “Register as landlord” button. The following data must be provided during registration:
- username,
- e-mail,
- first name,
- surname,
- phone number,
- address (country, postal code, county, city),
- currency to be used (for cost management),
- bank account number (for sharing with tenant),
- tax number (optional),
- password.
7.3 Subsequently, by checking the box in front of “I accept the Terms of Use” and “I accept the Privacy Notice,” then clicking the “Register” button, you can successfully register on the site.
7.4 To log into the User’s account, the e-mail address and password provided at registration must be entered. Then, by clicking the “Login” button, you can successfully log in to your account.
7.5 On the Website, the User can view the names, descriptions, and gross prices of the subscription packages both in forints (HUF) and euros (EUR) by clicking the “Subscriptions” button. Then the User selects the package/service to buy.
7.6 After logging into the user account, by clicking on the menu in the upper right corner, the User can manage his/her properties (e.g. add tenant costs, view meter readings, add utility providers). By clicking the "Apartments" button, the User can add a new apartment, assign a given tenant to a given apartment, or create a new tenant.
7.7 If the User clicks the “Add new apartment” button, the following data should be provided:
- name (apartment name),
- address,
- description
7.8 Then, by clicking "Create apartment," you will find the previously added apartments in the "Apartments" menu.
7.9 If User clicks “Assign tenant,” the following choices are available:
Create a new tenant by clicking "Create new tenant" or
Select from previously added tenants.
7.10 If User clicks “Create new tenant,” the following data should be provided:
- username,
- e-mail,
- first name,
- surname,
- phone number,
- address (country, postal code, county, city),
- currency to be used (for cost management),
- bank account number (for sharing with tenant),
- tax number (optional),
- password.
7.11 Subsequently, our system sends a link required to log in to the tenant's user account to the provided e-mail address. After clicking the link, the tenant can view the account created by the User and perform operations inside it (e.g. may change password, send meter readings to landlord).
8. Service Price, Payment and Refund Conditions
8.1 Important Information Regarding Service Prices
The Service Provider offers free and paid subscription packages on the Website.
Service prices can be viewed by clicking the “Subscriptions” button. Prices on the Website are shown in Hungarian forints (HUF) and euros (EUR). All subscription prices are considered in euros. If a different currency is chosen in the settings menu, prices are converted automatically based on current exchange rates.
User can choose from the following packages:
- Free
- Intro
- Basic
- Advanced
- Professional
The first apartment is free of charge, but to add more than one apartment or access premium features, User needs an active subscription. Subscription fees are billed recurrently as shown during subscription. On upgrade, payment may occur immediately and renewal date may change according to Stripe logic.
When subscription is modified, the Stripe system automatically calculates proportional fees or credits for the remaining part of the billing period, except if the User cancels the subscription before the next billing cycle.
Users can switch to smaller subscription plans. Switching to a smaller plan during the billing period is not possible; it always takes effect at the end of the current cycle (monthly or yearly).
8.2 Payment of Service Fee and Refund Conditions
User can pay the Service fee only via the Stripe online payment system to the Service Provider.
Note that the Service Provider does not manage or store payment data provided during payment; this is handled by the operator of the Stripe payment system and applies its privacy regulations.
Stripe
Online card payments are carried out through the Stripe online system.
Stripe Terms and Conditions are available at: https://stripe.com/en-hu/legal/consumer
The User is obliged to bear all costs incurred in connection with the payment for Services, whether it is a transaction fee, handling fee, or any other banking fee.
Service fees are non-refundable.
If the User switches to a lower-priced subscription package, the fee paid for the current billing period is not refundable. The User can enjoy the higher functions until the end of the paid period as shown in the invoice/Stripe certificate.
If the Service Provider has a refund obligation under law or these Terms of Use, the price paid by User is always refunded by bank transfer.
Transaction fees, handling fees, and other banking fees are not refunded. The refunded amount by the Service Provider is sent to the bank account associated with the card used for the subscription. In justified cases, the Service Provider may deviate from this practice upon special request by the User.
8.3 Invoice
The Service Provider informs the User that the invoice is always issued in euros, and payment is also made in euros.
User acknowledges that by sending the order, he/she accepts the provisions of the Terms of Use and that the Service Provider will issue an electronic invoice. This invoice will be sent to the User via separate email.
The electronic invoice issued by the Service Provider meets the conditions defined in the applicable laws.
8.4 Cancellation of Subscription
Cancellation of the subscription does not entitle the User to refund for the fee of the current billing period, including manually issued invoices for the current period. User can use fee-based functions until the end of the current period.
9. User Rights and Obligations, Responsibility
9.1 User is fully responsible for the truthfulness of data provided during registration and in the user account. User is obliged to use the Website properly, in good faith and fairly.
9.2 The contracting parties strive to jointly mitigate damages arising from breach of contract, according to the principle of good faith cooperation.
9.3 Service Provider excludes liability for damages in connection with providing the Service. User uses the Website solely at his/her own risk and accepts that Service Provider is not liable for material or non-material damages arising from use, except in accordance with the Civil Code for intentional or criminal acts, or damages to life, health, or physical integrity. The exclusion of liability for damages does not apply to Consumers.
9.4 Service Provider does its best for continuous and secure operation of the Website but is not liable for damages arising from technical faults.
9.5 Service Provider cannot be held liable for authenticity of data provided by User. Service Provider does not guarantee accuracy or completeness of information provided by User.
9.6 Consumer's warranty claim lapses after two years from the date of performance. Consumer can switch between warranty rights. Non-consumer User's warranty claim lapses after six months from the date of performance.
9.7 Service Provider applies periodic backups to reduce risk of data loss, thus is not liable for recoverability, integrity, or accessibility of data.
9.8 Service Provider is not liable for correctness of invoices issued based on erroneous, incomplete, or outdated billing data.
9.9 User accepts that manual invoicing may be necessary due to limitations in third-party billing integrations.
10. Information About Exercise of Withdrawal and Cancellation Rights
10.1 Consumer's Withdrawal and Cancellation Rights
The rights listed in this point apply only to Consumers. Therefore, companies, institutions, public bodies, sole proprietors, private individuals with tax number etc. may not exercise withdrawal and cancellation rights as described below.
If the Consumer requests that the company begin performance of the service contract before the expiry of the 14-day deadline, the Consumer must expressly inform the Service Provider by checking the box accepting the Terms of Use. In this case, the Consumer also declares that he/she acknowledges that, after full performance, the right of withdrawal is excluded.
Consumer may exercise cancellation rights in the case of service contract within 14 days from the date of conclusion.
If the Consumer wants to exercise the right of cancellation, he/she must send a clear statement of intent (by mail or e-mail) to the Service Provider via the contact information shown in Point 1 of these Terms of Use. The User may use a notice template for cancellation purposes.
10.2 Procedure Rules for Exercising Cancellation Right
When is the exercise of cancellation right valid?
For cancellation in writing, it shall be deemed timely if the User sends the statement to the Service Provider within (or even on) the 14th calendar day. For calculation of the deadline, the Service Provider considers the time of sending the e-mail.
What must the Service Provider do after User exercises cancellation right?
The Service Provider must confirm receipt of User’s cancellation notice by e-mail within a reasonable time.
11. Legal Enforcement Options
Consumer may file a complaint both verbally and in writing.
Consumer may complain about any conduct, activities, or omissions of persons acting in the interest or on behalf of the Service Provider in direct connection with selling Services to Consumer.
Consumer may submit consumer objections primarily through the contact information given in Point 1 in connection with the Service or the Service Provider’s sales activities.
11.1 Verbal Complaint
Please, if possible, first contact our Customer Service if you feel your rights have been violated, have objections about the Services, subscription, warranty claims or complaint. Service Provider must immediately investigate verbal complaints via phone and, if possible, remedy. If Consumer disagrees with handling or immediate investigation is not possible, Service Provider records a report about the complaint.
11.2 Rules for the Report
For verbal complaints via telephone or other electronic communication, Service Provider must send a copy of the report to Consumer at the latest together with substantial reply – within 30 days. Service Provider must keep the copy of the report for three years from recording, and present it to supervisory authorities if needed. Upon receipt, Service Provider handles verbal complaints as for written complaints.
11.3 Written Complaint
Service Provider responds to written complaints within 30 days and informs Consumer about the resolution. In case of rejection, Service Provider informs the Consumer about reasons. In case of rejection, Service Provider must inform Consumer in writing which authority or conciliation board can be initiated, with contact details, and whether Service Provider uses conciliation board procedure for resolving the consumer dispute.
11.4 Other Legal Enforcement Options
If negotiations with Service Provider were unsuccessful, or if Consumer (qualified according to Civil Code) feels law enforcement is not ensured, may turn to the conciliation board competent for residence, or initiate its procedure. Consumer may also turn to conciliation board competent at Service Provider’s seat, as well as the following options:
- Conciliation board procedure
- Complaint to consumer protection authority
- Dispute resolution via EU online platform
- Initiate court procedure
Complaint to consumer protection authority
If Consumer notices violation of consumer rights, may complain at the authority competent for residence. After assessment, authority decides on carrying out consumer protection procedure. Authority acts upon application or ex officio, examining the Service Provider’s market conduct for consumer protection. The conciliation board resolves individual cases, i.e. the authority forwards the case to the board.
General consumer protection authorities are designated as government offices. Contact details:
Contact details of Conciliation Boards:
https://bekeltetes.hu/udvozlo?id=testuletek
If Service Provider rejects Consumer’s complaint, Consumer may turn to the conciliation board competent for residence or place of stay. Procedure can start if Consumer attempts to resolve the issue directly with Service Provider first.
According to rules, consumer includes civil organizations, churches, condominiums, housing cooperatives, micro, small, and medium enterprises buying, ordering, receiving, using goods or targeted by commercial communication or offer.
The board’s focus is extra-judicial settlement of consumer disputes. The board’s task is to reach agreement between Service Provider and Consumer for resolving the dispute. If this fails, the board decides to ensure simple, quick, effective and cost-saving enforcement of consumer rights. Board may give advice to Consumer or Service Provider on rights and obligations on request.
Procedure starts upon Consumer’s written request, addressed to the board president. The requirement for writing can be met via letter, telegram, telex, fax, or any means allowing retention and unchanged display of data at recipient for appropriate period.
Requests must include:
- Consumer's name, residence/place of stay, and electronic contact, if applicable
- Name and seat or site of the business involved in the dispute
- Conciliation board requested instead of the competent board
- Short description of Consumer’s position and supporting facts and evidence
- Consumer’s statement of attempted settlement directly with Service Provider
- Statement that no other board procedure, mediation, court action or payment order has been initiated
- Proposal for board’s decision
- Consumer’s signature, unless applying and attaching online
Request must attach any document or copy thereof relied on as evidence, especially Consumer’s written statement on rejection of complaint and any other written evidence of attempted settlement. If Consumer acts through authorized person, attachment of authorization is required.
Service Provider has duty to cooperate in the board procedure. In case of violation, consumer protection authority has competence. Mandatory fines apply for infringing businesses, including SMEs, cannot be waived.
Fines for SMEs range from HUF 15,000 to HUF 500,000; for businesses subject to accounting law with annual net turnover exceeding HUF 100 million (not SME), from HUF 15,000 to 5% of annual net turnover, up to HUF 500 million.
Must submit response to the board and ensure attendance of authorized person enabled to reach settlement. If Service Provider’s seat/site is not in the county of the competent board, must offer Consumer possibility of written settlement as requested.
Board aims for settlement between Consumer and business, otherwise decides. Important: Consumer may only approach board regarding fulfillment of own contract (individual dispute), otherwise board refers case to consumer protection authority.
Contact details of territorial Conciliation Boards:
If any contact data has changed, you may view latest info at: https://bekeltetes.hu/udvozlo?id=testuletek
Baranya County Conciliation Board (territorial competence: Baranya, Somogy and Tolna counties)
Address: 7625 Pécs, Majorossy I. u. 36.
Phone: 06-72-507-154
E-mail: [email protected]
Website: www.baranyabekeltetes.hu
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: 06-46-501-090 (new cases); 06-46-501-871 (existing cases)
E-mail: [email protected]
Website: www.bekeltetes.borsodmegye.hu
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Phone: 06-1-488-2131
E-mail: [email protected]
Website: bekeltet.bkik.hu
Csongrád-Csanád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone: 06-62-554-250/118
E-mail: [email protected]
Website: https://www.bekeltetes-csongrad.hu/
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone: 06-22-510-310
E-mail: [email protected]
Website: https://www.bekeltetesfejer.hu/
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone: 06-96-520-217
E-mail: [email protected]
Website: https://bekeltetesgyor.hu/
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52-500-710; 06-52-500-745
E-mail: [email protected]
Website: https://www.hbmbekeltetes.hu/
Pest County Conciliation Board
Address: 1055 Budapest, Balassi Bálint Street 25. IV/2.
Phone: 06-1-792-7881
E-mail: [email protected]
Website: www.pestmegyeibekelteto.hu
Service Provider has a duty to cooperate in the conciliation board procedure.
Initiation of court procedure
If Consumer does not approach the board or its procedure is unsuccessful, disputes may be resolved via litigation in accordance with Act V of 2013 on Civil Code and Act CXXX of 2016 on Civil Procedure. The action is initiated by filing a statement of claim. Attach all documents or their copies relied on as evidence.
The statement of claim must indicate:
- The acting court;
- Names, residences and parties’ legal positions of parties and representatives
- The right to be enforced, relevant facts and evidence
- Information for determining jurisdiction and competence
- Clearly the request for the court's decision
12. Conditions Regarding Intellectual Property
The entire Website, its graphic elements, texts, blog posts and articles, technical solutions, and elements of the service are protected by copyright or other intellectual property rights. Service Provider is the copyright owner or authorized user of all content displayed through the Website or services provided, including all graphics, photos, other materials, Website layout and editing, software and other solutions, ideas, and implementations.
Saving or printing the Website’s content or parts thereof on physical or other data carriers is allowed only for private use or with prior written consent of Service Provider.
If content is used without license, Service Provider is entitled to claim penalty and/or compensation. The penalty is HUF 1,000 per word, HUF 5,000 per image. Service Provider may engage a notary in documenting copyright infringements. Notary may officially certify copyright infringements committed on the internet, so infringements recorded in the presence of a notary can be officially proven.
Other than rights specifically defined in these Terms of Use, Website use or any provision of Terms of Use does not grant the User any right to use or exploit any trade name or trademark appearing on the Website.
Service Provider reserves all rights to all elements of its service, especially the domain, subdomains, any reserved domain, subpages, and online advertising surfaces. Any activity aimed at listing, organizing, archiving, uploading (hack), reverse engineering source code of Service Provider’s database is prohibited, unless Service Provider has given written permission.
Without separate agreement or use of designated service, it is forbidden to modify, copy, insert new data, or overwrite existing data in Service Provider's database by circumventing surface or search engines provided by Service Provider. Personal use aside, any use, adaptation, translation, distribution, or access to third parties in whole or in part is excluded by Service Provider.
13. Other Provisions
For matters not regulated in these Terms of Use, Service Provider does not deviate from the statutory conditions for Users not qualifying as Consumer.
14. Customer Service
Service Provider operates a customer service available via e-mail at [email protected]. Our customer service usually responds to incoming emails within 1-2 business days.
On our Website, a “Support Ticket” function operates for technical support, error reports or feature requests. Our colleagues respond within 48 hours at most to user error reports given via Support Ticket.
15. Closing Provisions
User agrees that if any point of the Terms of Use is invalid, it does not affect the validity of other points. If any point is invalid, the regulations defined in applicable legislation apply instead.
